Qualtrics, one of Provo’s largest employers, has announced the launch of their Customer Journey Optimizer, a new analytics tool. It helps organizations improve customer experiences by identifying key moments and areas of friction, allowing them to take the right actions to find a solution.
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Customer Journey Optimizer provides an omnichannel view of the customer journey, highlighting the customer’s stage, reasons for experience breakdowns, and the impact those breakdowns have on business. Its journey analytics capabilities enable teams to dive deeper into data, understand the impact on different customer segments and channels, and use pre-built integrations to troubleshoot and orchestrate responses.
An example of a Qualtrics analytics dashboard analyzing friction points in an online customer experience.
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For example: Credit Union of Colorado successfully utilized Customer Journey Optimizer to enhance digital engagement. They increased adoption of digital banking services, reduced contact center calls, and improved operations by identifying friction points and implementing personalized messaging.
Qualtrics, based in Provo, is the leader and creator of the experience management business category. They are a cloud-native software provider helping organizations identify and resolve points of friction across digital and human touchpoints. With over 18,750 organizations worldwide using Qualtrics’ advanced AI, the company has built the largest database of human sentiment through its experience data. Qualtrics operates globally with headquarters in Provo and Seattle, and has 28 offices worldwide.
The company also spends a vast amount of time and resources giving back. See how Qualtrics raised money to fight cancer last month.
Many are familiar with Rick and Morty, the wildly popular animated series created by Justin Roiland and Dan Harmon. Known for its science fiction lunacy and often raunchy humor, Rick and Morty developed a dedicated fanbase obsessed with its sci-fi antics. However, due to its mature content, the show is not suitable for younger audiences. The humor of BYUtv’s animated series Saving Me is similar to Rick and Morty, but the show itself is more age appropriate and rife with meaning – without being heavy handed.
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Created by Aaron Johnston, Saving Me premiered its first season on October 1, 2022. The show follows the story of Bennett Bramble, a technologically savvy billionaire in his early sixties. Bramble’s constant unsavory attitude towards others, including his own relatives, has left him leading a lonely life. Over time, he begins to regret his past decisions and decides to build a time machine. With the help of this machine, Bramble projects his present consciousness to his younger self, hoping to teach him how to become a good person before it’s too late.
The catch? Neither of them really know how to be a good person.
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What follows are the zany adventures of both present and future versions of Bennett Bramble as they struggle to discover what it means to be a good person.
What sets “Saving Me” apart is its ability to cater to viewers of all ages. While children will be entertained by both Bennets thwarting a rogue snow cone machine armed with playing cards or evading rabid blue-colored sasquatches, adult audience members will be captivated by the season-long mystery arcs. These arcs revolve around the identity of a mysterious soldier who repeatedly saves the day and the cataclysmic event that initially separated Bramble from his loved ones. The show also incorporates adult-themed ideas into its futuristic world, subtly adding depth and intrigue.
In addition to offering a child-friendly version of the dynamic between two main male characters, Saving Me successfully avoids relying on obscenity for its humor. While the collision between the past and present versions of Bramble forms the core of the plot, the show also explores relatable familial tensions. For instance, one episode takes both versions of Bramble on a journey through their memories, reminding them of the importance of gratitude towards their mother on Mother’s Day. The younger Bramble also learns valuable lessons about dedicating time to his siblings. Through these narratives, Saving Me imparts valuable life lessons to its younger audience.
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The voice cast of Saving Me brings a wealth of experience to the show, allowing it to stand on its own merits. Ivan Sherry lends his voice to the older, grumpier Bramble, while Adam Sanders brings the younger, more naive version to life. Sanders, known for his endearing charisma in shows like Clifford The Big Red Dog, infuses the series with youthful energy. Sherry, with his extensive background in animated cartoons and voice acting for various productions, provides a more mature perspective on the show’s situations.
With its entertaining adventures, intriguing mystery arcs, laugh out loud humor, and valuable life lessons, Saving Me offers a unique and enjoyable experience. BYUtv’s productions don’t always land, but this one definitely does. They knocked it out of the park.
You can stream Saving Me for free on BYUtv. Check out a trailer for the show below.
WSU student Cedric Habiyaremye. Photo by Olivier Ndayiramije.
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By Mike Romero
Scientists from Brigham Young University (BYU) and Washington State University (WSU) have developed new varieties of quinoa that can thrive in challenging growing conditions, particularly in Rwanda and other African countries.
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The recently released varieties, including “Cougar Quinoa” (named after the universities’ mascots), offer tall, colorful plants that yield abundant seeds and edible leaves rich in B vitamins and fiber. Cougar Quinoa stands out with its striking purple and green leaves, while the other two varieties, named Shisha and Gikungu in the Kinyarwanda language, symbolize “flourishing” and “economy,” respectively.
Quinoa is a highly nutritious crop that holds immense potential due to its ability to grow in poor soil conditions. However, to fully realize this potential, it is crucial to develop quinoa varieties suited to different environments, according to BYU professor Jeff Maughan.
A versatile crop that benefits small farmers in Rwanda, quinoa can be consumed alone, mixed with rice, ground into flour for baking, or used in beverages. Quinoa leaves can be harvested and eaten between harvests, the stalks can serve as livestock feed, and the seeds can be stored without the need for chemical treatments.
Cougar Quinoa growing in a field in Rwanda. Photo by Olivier Ndayiramije.
For the past twenty years, Maughan and his colleague Rick Jellen, professors of plant and wildlife sciences at BYU, have been actively researching ways to introduce new plants, including quinoa, into the global food supply. The three newly released quinoa varieties were bred back in 2004 and were among the approximately 1,000 breeding lines provided to WSU by the BYU researchers in 2012.
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Kevin Murphy, director of WSU’s Sustainable Seed Systems Lab, expressed gratitude for the collaboration, stating that the BYU researchers’ generosity kickstarted their quinoa breeding program and significantly expanded their selection of quinoa lines. The selected strains were tested for yield, disease resistance, maturation time, and other desirable traits at WSU’s Tukey Organic Farm and later in Rwanda by Cedric Habiyaremye, a WSU graduate and current research associate.
The new quinoa varieties have shown excellent performance in Rwanda’s diverse landscapes and are particularly well-suited for equatorial regions. The release of these varieties for Rwanda marks a significant milestone in the shared goal of improving global food security.
BYU professors Rick Jellen and Jeff Maughan in a greenhouse on BYU campus. Photo by BYU Photo.
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Cedric Habiyaremye, who experienced the 1997 famine in Rwanda as a child, has been personally involved in testing and promoting quinoa in the country. Habiyaremye introduced quinoa to Rwanda in 2015 and, with his mother’s help, initiated a micro-extension program that now involves over 700 Rwandan farmers.
Habiyaremye’s vision is to combat hunger and malnutrition by making quinoa accessible to all. He is collaborating with Rwanda’s Ministry of Agriculture and Animal Resources, as well as farmers and research institutions in Kenya, Zimbabwe, Gambia, Malawi, Lesotho, and South Africa to expand quinoa’s acceptance and impact.
BYU researchers, including Maughan, Jellen, and David Jarvis, continue to collaborate with quinoa breeders across Sub-Saharan and northern Africa, Latin America, and Asia. Their ongoing efforts align with the universities’ mission to address real-world problems such as food insecurity in developing nations, providing hope for a brighter future through improved nutrition and agricultural practices.
Learn more about how BYU is feeding the world in the documentary below.
Provo is gearing up for an exciting event this weekend as thousands of runners flock to the city for the highly anticipated Utah Valley Marathon on Saturday, June 3, 2023. This marathon promises to bring an influx of energy, determination, and a positive influence to our community.
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Known for its speed and scenic beauty, the Utah Valley Marathon has gained recognition as one of the fastest spring marathons in the region. With breathtaking views of mountains, lush farmland, cascading waterfalls, the majestic Provo River, Deer Creek Reservoir, and nearby national parks, participants will experience an unparalleled journey. This event not only serves as a great opportunity for the runners but also presents a momentous occasion for the city as a whole.
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Event organizers are expecting a significant turnout, with over 8,000 runners and visitors projected to visit Provo for this premier race. Notably, 27% of the registered participants come from out-of-state – a huge boost to local businesses. As these athletes and their families occupy hotel rooms, dine in restaurants, and explore retail stores, it is estimated that this marathon alone will inject approximately 1.7 million dollars into our local economy. Runners will make their way through the course from 6:30 AM until 3 PM.
To ensure the safety and smooth progression of the marathon, there will be some necessary road closures and detours. Beginning at approximately 6:30 AM until 3 PM, the outside Northbound lane on University Avenue will be closed. Race participants will have the right of way, and traffic will be allowed to cross when there are gaps in the runners. Additionally, University Avenue will be completely closed between 200 North and 300 South until 3 PM.
Throughout Provo Canyon, all traffic will be directed to travel in the Westbound lanes. There will be one lane open for traffic traveling East and West. Runners will cross at approximately 5600 N.
The 800 N flyover will remain open, and all northbound traffic on University Avenue will be rerouted west of 4800 N. Likewise, southbound traffic coming out of the canyon will be detoured west at 800 N Orem.
The city of Provo is taking significant steps towards a more sustainable future by planting 1,000 trees throughout the community. To facilitate community participation, Provo focused on organizing tree planting events in local parks. These gatherings attracted volunteers from across the city and served as a starting point for the initiative.
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Hannah Salzl, the sustainability coordinator for Provo City, believes this initiative is a wise investment in the city’s well-being. “We felt like it was a good way to invest in our future, invest in our infrastructure, invest in mental and social health, and invest in property values,” she says. “There’s not really a downside to putting more trees in your community.”
Originally scheduled to begin in March 2020, the initiative faced delays due to the COVID-19 pandemic. However, it officially launched on May 21, 2022, at Pioneer Park, and has since gained momentum with volunteers planting trees in various locations throughout the city. The Thousand Trees Initiative website reports that 353 trees have already been planted as part of the program.
Hannah Salzl, Provo City Sustainability Coordinator. Photo via LinkedIn.
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The involvement of volunteers, including city residents and student groups, has played a crucial role in the initiative’s success. Generous contributions from The Nature Conservancy and the Ivory Foundation have also supplied trees for developing areas in Provo.
Salzl emphasizes that multiple areas in Provo are undergoing development and require additional trees. She states, “There are others that are just starting to develop, just starting to get space to put more trees in. So we’re trying to spread that tree canopy out for better citywide coverage.”
One of the primary objectives of the initiative is to plant street trees throughout the city. Street trees are planted in the area between the sidewalk and the road, offering shade for pedestrians, a buffer between traffic and pedestrians, and reduced heat from asphalt roads.
Ultimately, the goal of the 1,000 trees initiative is to transform Provo into a more beautiful, clean, and sustainable city.
Detectives in Provo, Utah are investigating a missing persons case regarding Sacramento ‘Rico’ Gutierrez, who was known to live here in town. Gutierrez is 42 years old, 5’9″, approximately 175 pounds, and of Hispanic/Latino ancestry.
The last known contact with Sacramento was around October 2021. There is no indication of foul-play, but family and friends have found it highly unusual to have not heard from him for this extended period of time. He is currently listed missing in the national missing persons database.
If anyone has any information as to the whereabouts of Sacramento, please call the Provo detectives at (801) 852-6343.
BYU graduate programs continue to impress as the latest edition of the U.S. News & World Report graduate school rankings are unveiled. The J. Reuben Clark Law School at BYU achieved its highest ranking to date, solidifying its place among the top law schools in the nation.
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In the 2023-2024 rankings, BYU Law soared to No. 22 among all law schools, surpassing its previous best performance. Additionally, the Marriott School of Business demonstrated remarkable progress, climbing to No. 35 among MBA programs.
While BYU Law and BYU’s MBA program take the spotlight, seven total BYU graduate programs secured positions in the Top 100 across their respective fields. It’s important to note that the U.S. News & World Report primarily focuses on graduate programs, excluding undergraduate rankings from this list. Here are the notable rankings for BYU’s graduate programs:
BYU Marriott’s expertise also received recognition in specialty graduate program rankings. Notably, it claimed No. 4 in Accounting, No. 19 in Leadership, and No. 23 in both Entrepreneurship and Non-Profit Management. Similarly, the Law School earned impressive rankings in various specialties:
No. 17: Business/Corporate Law
No. 31: Tax Law
No. 38: Contracts/Commercial Law
No. 48: Constitutional Law
Furthermore, several engineering programs at BYU earned positions in the Top 100 within their respective categories:
No. 77: Civil Engineering
No. 79: Computer Engineering
No. 80: Mechanical Engineering
No. 90: Chemical Engineering
No. 100: Electrical Engineering
The U.S. News & World Report has been publishing annual college and university rankings since 1983. The organization meticulously evaluated over 10,000 graduate programs and specialties during the ranking process. These rankings consider expert opinions on program excellence, alongside statistical indicators that gauge the quality of a school’s faculty, research, and students.
Provo City residents, mark your calendars! The time has come for those with aspirations of public service to step up and actively participate in shaping the future of the city. From June 1 to June 7, 2023 (excluding weekends), Provo City is officially opening its filing period for residents considering running for city office.
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Excitingly, four crucial municipal seats will be up for election: Council Districts 1, 3, and 4, along with the Citywide Council II. If you have ever felt the desire to influence strategic decision-making, contribute to policy formation, and truly make a difference in Provo, this is your moment.
Here’s a map displaying the City Council Municipal Districts with precinct boundaries:
In the event that more than two candidates file for a particular office, a primary election will be held on Tuesday, August 15, 2023.
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To officially become a candidate, filing a declaration of candidacy is imperative. This step must be completed in person with the City Recorder during the designated filing period. Office hours are 8 AM – 5 PM, from June 1 to June 7, with weekends excluded.
A filing fee, set at $75, is an integral part of the candidacy filing process and represents a modest investment towards the prospect of making a significant impact on Provo City.
Should you have any questions or concerns, City Recorder Heidi Allman, is available. Reach out to her by phone at 801-852-6524 or via email at recorder@provo.org.
The Municipal Election in Provo City will take place in 2023, with the Primary Election scheduled for Tuesday, August 15, and the general election set for Tuesday, November 7. Similar to previous years, this will be a vote-by-mail election.
Active registered voters can expect to receive their ballots in the mail approximately 2-3 weeks before each election. Ballots can be returned at any of the 25 drop boxes located throughout Utah County. These drop boxes are accessible 24/7 and will accept ballots until 8 PM on election night.
For a comprehensive list of drop box locations, visit voteprovo.com. Alternatively, you may also choose to return your ballot by mail; however, it must be postmarked no later than the day before Election Day.
A new agreement between Snow College and Utah Valley University (UVU) is set to benefit students in good academic standing who seek to further their education. Under this agreement, Snow College students who successfully complete an associate degree or earn 60 credits toward third-year status will be granted acceptance into UVU’s Integrated Studies Program.
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UVU, an open-enrollment institution, will automatically recognize Snow College’s general education foundations course as fulfilling its own knowledge integrated (IS 2000) requirement. This arrangement provides students with the opportunity to immediately embark on their third year of studies.
Heather Holland, assistant professor of English at Snow College, is the brain behind this collaborative effort. As a UVU integrated studies graduate herself, she views this agreement as a testament to the value of teamwork within Utah’s System of Higher Education (USHE). “Holland believes that the agreement will enable interested students to seamlessly transition to UVU and continue their educational journey. “This will allow students who are interested to make a seamless transfer to UVU and continue their education,” she says.
Heather Holland. Faculty headshot courtesy of Snow College.
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UVU has also forged agreements with other educational institutions. For instance, there is a fast-track program that expedites UVU students into the University of Utah’s Master of Healthcare Administration program, accompanied by access to scholarships. Additionally, UVU has partnered with Mountainland Technical College to facilitate the transfer of credits from MTECH licensed practical nurse graduates into UVU’s Nursing Program.
“All of the agreements are good news for students,” said Frederick H. White, director of UVU’s Integrated Studies Program. “The agreement with Snow College allows for direct access into the Integrated Studies Program at UVU, which offers students a unique opportunity to create their own degree for their specific career goals. Students select two minors out of more than 70 offered at the university and combine these minors in meaningful ways through a capstone paper or project at the end of their academic career. We are excited to admit Snow College students into our program and accelerate their education.”
These agreements represent a step forward for students, providing them with enhanced opportunities and streamlined pathways toward their desired educational and career outcomes. The collaborative efforts within Utah’s System of Higher Education serve as a promising example of how institutions can work together to benefit the broader student community.
Earlier this month, Keeping the Faith in Downtown Provo and the Provo Community Congregational United Church of Christ held an open house gala celebration with a 1920’s and 1950’s theme – the eras the historic buildings of the Church were constructed. Located on 200 North University in downtown Provo, the A-frame building is a staple of the cityscape.
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Keeping the Faith in Downtown Provo Co-chairs David Lewis and Kena Mathews, along with architect Steven Cornell, spoke of the exciting plans for the church. They unveiled renderings of the restoration of the exterior, as well as the expansion of the sanctuary, housing the historic 1892 45-rank pipe organ that was rescued in 2022 and creating a larger space for performances of choirs and orchestras. Additionally, a new fellowship hall and kitchen for church and community events will be built, plus a bell tower that includes an elevator to access all floors of the building.
Efforts to renovate the Church have been ongoing. So far, they’ve raised $180,000 out of a $2 million goal. Further donations are being sought to make this project become a reality. Visit KeepingtheFaithProvo.org to learn more, and check out the video presentation for the building below.
Provo Tribune: Local News for the Provo/Orem Area 